Who We Are

This website is operated by J&A Davis Limited. We are Investigators, Researchers and Process Servers offering Litigation Support to Law Firms, Businesses, Banks and Financial Institutions, Insurance Companies and Members of the Public.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under EU Regulation 679/2016, known as the General Data Protection Regulation or GDPR, which applies across the European Union and will continue to apply in the United Kingdom after Brexit. We are also governed by the Data Protection 2018 as amended, which is legislation in the United Kingdom and is read alongside the GDPR and we are responsible as 'Controller' of that information, where we are not acting as a Data Processor only.

We are aware of other privacy legislation which may affect our work, such as the California Consumer Privacy Act 2020 and will ensure that we operate within this Privacy Framework when working on cases involving USA Citizens or work within the United States.

Our Website

This privacy policy relates to your use of our website, https://jandadavis.com only

Throughout our website we may link to other websites owned and operated by certain trusted third parties such as Case Analytics Limited. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase services via our website, post material to our website and compete customer surveys or feedback.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• your name, address and contact details
• bank account and payment details
• details of any feedback you give us by phone, email, post or via social media
• information about the services we provide to you
• your account details, such as username, login details

We use this personal information to:

• create and manage your account with us
• verify your identity
• provide services to you
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services
• carry out credit control and administration

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our Legal Basis for Processing Your Information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• Consent where you have given us clear consent for us to process your personal information for a specific purpose
• Contract where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal Obligation where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• Vital Interests where our use of your personal information is necessary to protect you or someone else’s life
• Public Task where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law]
• Legitimate Interests where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further Information - The Personal Information We Collect, When and How We Use It

We collect information when you register with us. Initially upon registration, you will be asked for your name and email address. We ask for this so that we can:

• create and manage your online account with us
• communicate with you about your account
• send you messages about work you instruct us to undertake on your behalf

In order to do this, we rely upon your consent. You may withdraw your consent at any time by sending us a message asking us to close your account. We will do so, but we may retain information about you in order that we can fulfill our obligations to you when you request that we do not contact you, for example, placing your name and email on a no contact list.

We also collect information and may ask for further information from you in order that we may manage your finanical account with us. We ask for this so that we can:

• manage your financial account with us
• communicate with you about your financial account
• send you messages about your financial account

In order to do this, we rely upon Legitimate Interests. We consider that we have a legitimate interest in ensuring that we are paid on time, and that we collect any debts promptly. We may keep this information for the purposes of accounting and reporting tax liabilities to HM Revenue and Customs, as well as Companies House and/or any other body that from time to time requires us to keep financial records for a lawful purpose.

We will endeavour to remove your personal information from our records as soon as it no longer commercially required, and in any event no later than 6 years and 6 months from the date of last contact with us. This period allows for any legal action to commence under the Statute of Limitations Act 1980

We also collect informaton which may identify you by IP Address, such as through Google Analytics, Bing, Facebook or your Google Account or by attaching your IP address to any instruction for the purposes of the detection and prevention of crime.

We collect this information in order to see how our website is working and where to advertise. We do not use this information for any other purpose.

Who We Share Your Personal Information With

We will not share your information with any persons outside of J&A Davis Limited unless you give us permission to do so. The exceptions to this are when we are required to provide your information by law or we are required to provide your information to our Insurers in respect of a claim made against us, or a claim that we pursue against you.

Outside of normal legal requirements to share information, such as with HM Revenue and Customs, we will only share your personal information with law enforcement, if:

• we receive an order from a competent court whose jurisdiction we recognise
• we receive a request from a recognised Competent Authority, such as a Regulator, whose purpose we agree with, otherwise we shall suggest that they seek to obtain an Order for Disclosure in accordance with the above provision

We may from time to time share your information for the purposes of service of legal documents by our network, for the purposes of an Affidavit or Statement, such as is required by a Court to prove Service has been effected.

Whether Information has to be Provided by You, and if so why

We require you to provide us with your name, address, employer, email address and telephone number in order that we can Invoice you for work completed. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

The Impact of our use of your personal information

We try very hard to limit the use of your personal information to the bare minimum we require to service your account, or let you browse our website and use any of the functionality that we have designed into it.

We do everything that is proportionate and reasonable to ensure that your information is not misused and use appropriate technical and organisational methods to protect your information from loss and misuse.

You are encouraged to contact us if you have any questions about any impact our use of your data may have by making a Data Subject Access Request.

To assist you in doing so, we have set up a page on our website in which you can quickly makke the request formally to us, ensuring that we have all the information that we need to be abel to handle your request in line with current legislation.

Transfer of your information our of the EEA

We operate around the world and may transfer your personal information to any Country that you require work carried out in. We will always limit the amount of your data that we transfer and will only do so where required, such as your details being placed on a Statement or Affidavit only where required by a Court.

Because not all countries have the same data protection laws as the United Kingdom and EEA and while the European Commission has not given a formal decision as to whether of the countries we may transfer your data to provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be to a fully vetted overseas associate of J&A Davis Limited that we have contracted with on the basis that they implement appropriate safeguards, and that they have receieved as a bare minimum, details of what is expected of them when handling any personal data. Our contracts and training are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

Marketing

We would like to send you information about our services and changes to our terms from time to time, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post or email.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with us.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by updating your preferences in your profile, or by using the Unsubscribe link in our marketing emails. It may take up to 7 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us
• let us have enough information to identify you [(eg account number, user name, registration details)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates including any account or reference numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.

Changes to this website privacy policy

This website privacy policy was last updated on 12 May 2022.

We may change this website privacy policy from time to time, and you should therefore check back regularly to see whether the dates in this section have been updated.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please use the details on our contact page.

Do you need extra help?

If you would like this website privacy policy in another format (for example: large print) please contact us (see ‘How to contact us’ above).